FAQ

After creating a free account, you get access to IRCAM Free technologies.

How-to guides: forum.ircam.fr/collections/detail/comment-faire.

To access Premium technologies and benefits, you need to subscribe to a Premium membership.

Once your account is active, you can publish and interact with the community.

You can share source code, sound corpora, applications, Max/OpenMusic patches, or zipped assets related to your creative work.

Direct access to project creation: Create a new project.

Step-by-step guide: How to create a project.

Articles are meant to share artistic research, technical workflows, experiences, and knowledge with the community.

You can publish in the language of your choice.

Direct access to article creation: Write an article.

Writing guide: FAQ - How to write an article.

Direct access to event creation: Create an event.

You can announce concerts, workshops, calls, and presentations from the Forum Agenda section.

See agenda: forum.ircam.fr/agenda.

You can subscribe from the newsletter page: forum.ircam.fr/newsletter.

The Premium subscription gives access to Premium technologies and member benefits (updates, discounts, etc.).

Offer details: forum.ircam.fr/shop/premium.

Premium is a yearly subscription. Downloads, updates, and benefits are available while your membership is active.

Installed software remains usable after expiration, but updates and membership benefits stop.

Log in to your profile.

• A diamond on your profile icon indicates Premium status.
• Start and end dates are shown on your profile page.

Yes, you get a 10% discount if you renew before your current subscription expires.

After expiration, renewal discount is no longer available.

Eligibility conditions are defined in the license agreement. In short:

• Premium Student: students only (student card required).
• Premium Individual: individual usage.
• Premium Education & Research: teaching/training/research usage.
• Premium Companies: artistic production usage in organizations.

Premium Individual is for one user, with two options:

• Premium Individual: 1 installation.
• Premium Individual Plus: 2 installations.

Premium Education & Research and Premium Companies are multi-user offers with multiple plans. See also the license agreement.

Your subscription is attached to an administrator Forum account.

Activation keys are assigned to the email addresses entered in the delegation form in your profile (not to the administrator email itself).

Detailed method: managing institutional Premium subscriptions.

Not in self-service at the moment.

Please contact customer support through the contact form and select Platform.

• Log in to your shop account.
• Add your products to the cart.
• During checkout, select the quote option if available.

For quote-related requests (edit, regenerate, details), contact support and select Sales.

Your username is defined when the account is created and cannot be changed directly.

For a change request, contact support through the contact form with the Platform type.

Yes. Add an email here: auth.ircam.fr/accounts/email.

Once verified, you can set it as your primary email.

If your account is blocked, contact support through the contact form (Platform).

Use the password reset form: auth.ircam.fr/accounts/password/reset.

If needed, contact support (Platform).

You can access your order history here.

Premium software is available from project pages on the Forum website.

ASAP products (full bundle and plugins) are also available here.

While your subscription is active, you can authorize software and download updates.

After expiration, installed versions remain usable, but you lose access to updates and new authorizations.

Yes, software stays installed on your machine. Access to updates and membership benefits depends on an active subscription.

Self-service deauthorization is not available for already activated machines.

If you plan a machine change, choose an offer that includes multiple installations.

Authorization is machine-based. A new machine requires a new activation/license depending on your plan.

An OS update should not deactivate authorization.

However, machine cloning or hardware change can require new activation and may trigger errors such as 0xA00010.

• Make sure you are logged in with the correct email address.
• Refresh, clear browser cache, or try a private window.

If the issue remains, contact support (Platform).

The key is usually available immediately.

• Check you are connected with the correct account.
• Refresh the page or clear your browser cache.

If still missing, contact support (Platform).

• Check that you are using the correct activation key.
• Check your subscription status.
• Check your internet connection.

If the error persists, contact Platform support and include OS, software version, and the exact error message.

ASAP Full Bundle and ASAP plugins include 1 installation (1 device).

If you need 2 installations, choose ASAP Full Bundle Plus.

Once downloaded here, activate ASAP using your key from your profile page.

• Download the ASAP authorization file from your shop profile page by clicking on "Download ASAP key": https://forum.ircam.fr/shop/en/profile.
• Save the file in the folder of your choice.
• Open one of the ASAP plugins in Ableton Live (except Spectral Clipping, Spectral Remix and Formant Shaping, which are free plugins).
• Click on "Demo" or select "Authorize..." in the menu.
• Drag and drop the authorization file in the authorization window, or select it manually.
• The ASAP plugins should now be authorized.

If the tool reports an expired or ineligible key, please contact technical support with full error details.

After a clean reinstall, previous activation may still be counted.

If your quota is reached, contact support to manually release an activation.

Yes, but the previous activation must be released by support first. This cannot be done in self-service. Please contact our team.

No. Self-service deactivation is not available. Only support can release an existing activation. Please contact our team.

It means your license has reached the maximum number of allowed activations. Contact support so we can review your case.

No, a regular OS update should not deactivate ASAP.

Machine replacement or cloning, however, requires a new activation. Please contact our team.

Audiosculpt is no longer maintained and development has been discontinued.

We recommend using ASAP instead.

If your question is about free IRCAM technologies (see list), please open a new topic on our discussion forum.

These products are available here.

Ircamax is not currently sold through IRCAM Forum, and no Premium discount is available for this product.

See Ableton website: ableton.com.

Create (or sign in to) an IrcamLab account, add TS2 to your cart, then apply the promo code displayed on your profile page (Premium members only).

IrcamLab website: ircamlab.com.

Please choose the support type that matches your request:

• Sales: payment, quotes, invoices, orders.
• Platform: account, access, activation keys, license management.
• Software: installation, bugs, compatibility.

For free software questions, please use the discussion forum first.

Contact form: forum.ircam.fr/contact.